Privacy and data policy

1. Who we are

GotTheBill is a comparison website operating in the UK and Australia. We are the data controller for personal data collected through this website. If you have questions about how we handle your data, contact us at info@gotthebill.com.

2. What data we collect

We collect data in two ways: data you provide to us directly, and data collected automatically when you use our site.

Data you provide: If you contact us by email or via our contact form, we collect your name, email address, and the content of your message. If you submit a solar quote request, we collect the details you provide to pass your enquiry to a relevant installer.

Data collected automatically: We use standard analytics tools to collect information about how visitors use our site. This includes pages visited, time spent, device type, and approximate location based on IP address. This data is aggregated and is not used to identify you personally.

3. How we use your data

We use the data we collect to operate and improve our comparison service, respond to your enquiries, pass solar quote requests to relevant installers, and understand how our site is being used so we can improve it.

We do not use your data for automated decision-making or profiling. We do not send marketing emails unless you have explicitly opted in to receive them.

4. Cookies

We use cookies to operate our site and to track affiliate referrals. Affiliate tracking cookies allow us to earn commission when you switch to a provider through our links. These cookies do not store personal information and are standard practice across comparison websites.

We also use analytics cookies to understand site usage. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our site, including affiliate tracking.

5. Sharing your data

We do not sell your personal data to third parties. We share data only in the following circumstances:

Solar quote requests: When you submit a solar quote request, we share your details with relevant MCS-accredited installers to fulfil your request. You consent to this when you submit the form.

Service providers: We use third-party services to operate our website, including hosting and analytics providers. These providers process data on our behalf and are contractually required to handle it securely.

Legal requirements: We may disclose data if required to do so by law or in response to a valid legal request.

6. How long we keep your data

We retain contact enquiry data for up to 12 months. Solar quote request data is retained for up to 24 months to allow us to follow up on lead generation activity. Analytics data is retained in aggregated form indefinitely but cannot be used to identify individuals.

You can request deletion of your data at any time and we will action it within 30 days.

7. Your rights

You have the following rights in relation to your personal data. To exercise any of these rights, email us at info@gotthebill.com.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our site uses HTTPS encryption. We review our security practices regularly.

No method of internet transmission is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

9. Links to other sites

Our site contains links to third-party providers and websites. Once you leave GotTheBill, this privacy policy no longer applies. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before sharing any personal data with them.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. We will notify users of significant changes where we are able to do so.

11. Contact and complaints

For any questions about this policy or to exercise your data rights, contact us at info@gotthebill.com.

If you are in the UK and are not satisfied with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. If you are in Australia, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.